Managed Conversations

Tools for
Honest Leadership

Practical toolkits for the conversations that shape careers, teams, and trust. Built for managers in the thick of it.

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The Difficult
Conversation
Playbook
33 pages  ·  3 PDFs  ·  Instant download

Twelve frameworks for the hardest conversations a manager faces. Not scripts to memorise — a repeatable four-phase structure you can carry into any room. Each conversation comes with opening lines, derailment recoveries, and a close that locks in real commitment.

What you get
The Difficult Conversation Playbook — 33-page PDF
Conversation Prep Sheet — printable single-page PDF
Quick Reference Card — printable landscape PDF
Get the Playbook $30
Inside the Playbook
The twelve conversations.
01
Telling someone their performance isn't good enough
02
Telling someone they didn't get the promotion
03
Telling someone their role is being made redundant
04
Giving feedback to a peer who outranks you politically
05
Telling your boss they're wrong
06
Addressing behaviour that's affecting the team
07
Having the salary conversation when the answer is no
08
Confronting a direct report who's quietly disengaged
09
Managing a high performer who's threatening to leave
10
Navigating a conflict between two direct reports
11
Telling a long-tenured employee their skills are no longer sufficient
12
Delivering change news when you personally disagree
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The best difficult conversations don't come from better scripts. They come from a better posture — walking in genuinely trying to help the person across from you, even when the message is hard.